Frequently Asked Questions

Where do I find my appointment code? 

An appointment code is not required to log in. Simply search the city and province where the school is located in Step 1. Once you find your school, search for your name in Step 2 to schedule your appointment. If you cannot locate your name or school, please call your Prestige Portraits studio for help.

What if I don’t see my school listed after searching in Step 1? 

We only list schools which have picture dates in the next 60 days. If your picture date is within the next 60 days and you’re still not seeing it, simply contact your Prestige Portraits studio for help. 

What if I can’t find my name in Step 2? 

Simply contact your Prestige Portraits studio for help.

What if I can’t make my scheduled appointment? 

You can return to the site and log in to pick a new date and time that works for you. 

What background options are available? 

Your portrait session brochure will show you what backgrounds are available. 

What should I expect at my portrait session? 

For more information, check out how a portrait session works. Or simply contact your Prestige Portraits studio. 

Do I have to pay for my session when I confirm my appointment online? 

When you confirm online, you can either make your payment online or choose to pay at your session. To use an online promo code, though, you need to pay online.

What measures is Lifetouch taking to make Picture Day safe during COVID-19?

We take the health and safety of our students and staff very seriously. See what we’re doing to make this a safe experience for everyone.